Home finance claims

 

  • Use a technical guidance checklist (for residential and each BTL property) and tick off when each of the documentation stages is complete, or state if the evidence isn’t available.

  • Provide an appendix with documents referenced accordingly (state on the technical guidance document).

  • Don’t send extra documents other than those stated in the technical guidance, unless it’s to evidence something relevant that’s unusual to the claim (for example snagging, furniture etc, invoices for appliances or work on properties, or five different documents showing the property completed. We only require the mortgage offer, completion statement and mortgage statements).

  • The claim should be presented in property order, and statements in date order (for example the mortgage offer should be together and not split into different sections, with statements in date order) (state on the technical guidance doc).

  • The claim letter (basis) relevant to customer should state their circumstances at the time, and then what’s happened to the customer since the advice - for example, purchased further properties, how they made lump sum payments to mortgage or redeemed their mortgage/s, if the customer moved to a new house or is now renting. (For example, why have they only enclosed residential mortgage statements until 2015, what happened after that? If they remortgaged we would require offer & statement until present).

  • If applicable, submit evidence how the customer has redeemed or made any lump sum payments to mortgage lender(s) (normally claim states unaffordable, did they receive inheritance) (state on the technical guidance doc).

  • If the property was redeemed, provide evidence of redemption, evidence of sale or re-mortgage, providing mortgage offer and statements until present or redemption.

  • Rental income should be evidenced on the property management statements, bank statements or tax returns with breakdown. If the customer is providing bank statements for proof of rental income for various properties, they should highlight the relevant payments and detail which property these are for (state on technical guidance).

  • If the customer has any other properties not related to the claim, we require evidence of the purchase date and how these were funded, so we can disregard them from claim (state on technical guidance).

  • Evidence all payments being requested and evidence the amounts being paid. State both on the technical guidance.

  • Evidence any personal spending from any mortgage advance, for example home improvements or a car purchase etc (state on technical guidance).

  • Provide a copy of the solicitor’s completion statement for each property (if available).

  • Provide full details and all bank account statements showing the movement of the mortgage proceeds and how they were used (state on the technical guidance doc).

  • For uncompleted BTL properties, evidence of refund or escrow payment being forwarded or evidence that the property did not complete and that no refund was issued (state on the technical guidance doc).

  • Please provide documentary evidence of refunds, escrow payments or monthly payments being received, where applicable, showing payments being received into the customer’s account and showing monthly payments ceasing, and confirm no further monthly payments were received (state on the technical guidance doc).

  • When replying to our data gathering letters, please address each point raised, even if it’s to say that they don’t have the evidence.

  • When replying to our data gathering letters, please only reply once with all the information and do not send duplicate information.