We can consider claims for compensation if the firm you are enquiring about was authorised by the FCA (or one of its predecessors such as the FSA, FIMBRA or the PIA) and has been declared in default. To claim compensation you should first fill in and return our Endowment Questionnaire. If you prefer, you can request a paper copy.
Am I eligible?
Our investment section will help if you are enquiring about any other kind of investment.
If you think you have a Mortgage Endowment claim, please complete our claim form or call our Customer Service team on 0800 678 1100 or 020 7741 4100.
You might also find looking at our Q&A section helpful.
The Financial Ombudsman Service is the official independent expert in settling complaints between consumers and financial businesses
qualifying for compensation under Scheme rules.
The Financial Conduct Authority is the UK's regulator for the financial services industry.
Financial Intermediaries, Managers and Brokers Regulatory Association (replaced by the PIA).
Financial Services Authority, was previously the UK's regulator for the finance industry. It was replaced by the Prudential Regulation Authority (PRA) and the Financial Conduct Authority (FCA) on 1 April 2013.
A firm unable, or likely to be unable to pay claims against it. This will generally be because it has stopped trading and has insufficient assets to meet claims, or is in insolvency.