EEA Top-Ups

If you have an account with a UK branch of an investment services firm based in the European Economic Area (EEA) that becomes insolvent we may also be able to help.

An investment services firm established in another EEA state will be a member of that state's compensation scheme, which will protect customers of that investment services firm in that EEA country, and those dealing with branches of that investment services firm in other EEA countries. Where the investment services firm's home state scheme provides a lower limit of compensation than the FSCS (i.e. less than 100% of the first £50,000 for firms declared in default after 1 January 2010*), the investment services firm may choose to join FSCS to 'top up' the limit of protection to £50,000. The firms that have topped up into the UK Scheme are listed below with their Firm Reference Numbers and the month and year they received approval to top up from the FSCS or predecessor scheme.

In the event of a failure of one of these firms, there would be a two-step process as the home state scheme would have lead responsibility for claims and would pay the first part of any compensation. The FSCS would, wherever possible, try to assist claimants in their dealings with the home state scheme (for example, by putting them in contact with the home state scheme, or helping them understand the process that the home state scheme will follow). The FSCS would then deal with any 'top up' claims.

In Cyprus 

  • Forextime Limited (Cyprus)  (Firm Reference No. 600475 / approved August 2017) – topped up for investment intermediation business only

In Gibraltar

  • Bank J Safra Sarasin (Gibraltar) Limited (Firm Reference No. 466838 / approved February 2008) – topped up for investment business only
  • InterTrader Limited (Gibraltar)  (Firm Reference No. 597312 / approved October 2017) – topped up for investment business only

In Ireland

  • Merrill Lynch International Bank Limited (Firm Reference No. 435887 / approved March 2008) – topped up for investment business only
  • J & E Davy t/a Davy  (Firm Reference No. 211884 / approved June 2013) – topped up for investment provision and intermediation, insurance intermediation and life and pensions intermediation
  • Citibank Europe Plc (Firm Reference No. 211646 / approved December 2015 – topped up for investment business and from August 2017 life and pensions intermediation business 

* The maximum level of compensation for claims against firms declared in default before 1 January 2010 is 100% of the first £30,000 and 90% of the next £20,000 up to £48,000 per person per firm.


The FCA

The Financial Conduct Authority website includes a searchable database of all firms authorised and regulated by the FCA and the Prudential Regulation Authority (PRA).

The FOS

The Financial Ombudsman Service is the official independent expert in settling complaints between consumers and financial businesses

Jargon Buster

  • EEA

    European Economic Area.
  • In default

    A firm unable, or likely to be unable to pay claims against it. This will generally be because it has stopped trading and has insufficient assets to meet claims, or is in insolvency.
  • Investment

    a financial product in which money can be invested to earn interest or profit (although the value of investments can go down as well as up).