Financial Hardship Cases

1. What if I believe I am suffering financial hardship and need my claim to be considered urgently?

Once a claim has been made to the FSCS, if any claimants believe that the FSCS should treat their case as a priority because they are facing immediate financial hardship, they should let the FSCS know as soon as possible. Where there is immediate financial hardship, we will do what we can to accelerate the handling of the claim.

However, please note that the FSCS cannot progress claims until account balances have been agreed with KPMG and notified by them to FSCS and a completed application form has been returned by you to FSCS.

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