Eligibility rules

To be able to claim compensation through FSCS you must be eligible under our rules, which are set by the UK financial services regulators: the Financial Conduct Authority (FCA) and Prudential Regulation Authority (PRA).

The rules tell us which types of claim are eligible for compensation and limit how much compensation we can pay. Visit our compensation limits page to see a breakdown of how much compensation we can pay.

You could be eligible to claim compensation if you meet all the following criteria:

  • The financial services firm you did business with has failed and is unable to return your money itself.
  • The FCA or PRA authorised the firm at the time you did business with it.
  • You have suffered actual financial loss.
  • You’re a private individual (although some businesses and charities may be eligible, depending on the type of claim).

When you claim online with FSCS, we’ll be able to immediately give you an indication of whether you’re eligible to claim with us.


The Financial Ombudsman Service is the official independent expert in settling complaints between consumers and financial businesses