Making a claim guide

Our consumer guide contains information about what we do and how we can help you.

Download it by clicking on the document (you may need to first download Adobe Acrobat Reader), or ask us for a free copy which we'll send you by post.

The consumer guide is available in different languages as well as in Braille, and large print. Please contact us for further details.

Our guide

Please note that the compensation limit for deposits is £85,000 (for claims against firms declared in default from 30 January 2017)