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FSCS open and fully operational

Please be reassured that we’ve plans in place - including social distancing - that will continue to deliver our claims service.
COVID-19 – FSCS update for customers


We’re currently experiencing intermittent interruption to our phone lines, and we’re relocating staff to comply with the government’s stay at home message. Please bear with us if you’re trying to get in contact. Alternatively, try our webchat service - click on the purple 'Need help?' button.  Most questions can be answered via the FAQ button, while for claims updates use our claims portal.

FSCS protects you when financial firms fail

Set-up by parliament and funded by the financial services industry, FSCS is a completely independent and free service.

You’ll keep all the compensation you are owed when you claim directly through us.

Check if you can claim

Financial firm updates

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Banks & building societies

Protection for bank and building society accounts. Use our protection checker to check your money's safe.

See how you're protected

Credit unions

Protection against failed financial co-operatives

See how you're protected

Debt management

Protection against debt management firm failures

See how you're protected

Mortgage endowments

Mis-sold endowment policies where the firm has dissolved

Check compensation limits

Mortgage advice

Bad or misleading mortgage advice and the firm has dissolved

Check compensation limits

Insurance

Cover against insurance company and insurance broker/adviser failures

See how you're protected

Investments

Compensation for investments with firms that have failed

Check compensation limits

PPI

Mis-sold PPI after 14 Jan 2005 and the firm's now gone?

Check compensation eligibility

Pensions

Protection against failed pension providers and investments

See how you're covered