CMCs and Financial Services Complaints

19th July 2011

Today (19 July) the FSCS, Financial Service Authority (FSA), Financial Ombudsman Service (FOS) and the Ministry of Justice (MoJ) publish a joint note outlining the role of claims management companies (CMCs). The note is designed to assist consumers, financial businesses and CMCs to understand the role CMCs play in the complaints process.


Jargon Buster

  • FOS

    Financial Ombudsman Service, for complaints or claims against firms that are still trading.
  • FSA

    Financial Services Authority, was previously the UK's regulator for the finance industry. It was replaced by the Prudential Regulation Authority (PRA) and the Financial Conduct Authority (FCA) on 1 April 2013.