Welcome to the CMC/solicitor newsletters page.

We'll try to send these newsletters every quarter, or more frequently if needs be.


November update newsletter

Pension claims update

As many of you will know, we’ve seen a big increase in the volume of pension claims. As a result, the average time to issue a decision to 8 out of 10 customers has increased from 7 months to 10 months, and we’re working as quickly as to reduce this.

Check the current claim times on the How long will my claim take page.

Digital signatures from 1 December

From 1 December, we’ll be offering digital signatures as an alternative to traditional handwritten signatures on application forms. This should make our service easier for customers to use, particularly given recent Covid-19 restrictions.

Visit the digital signatures page to learn more.


Firm’s default status now displayed before claim submission

If you're claiming against a firm that we've recently investigated and found to be able to deal with customers (i.e. not in default), you’ll be told this at the start of your online application.

Download the full newsletter pdf 0.2MB


Older newsletters

Download previous newsletters as pdf files below.

COVID signature process - pdf  0.2MB

Digital signatures coming soon - pdf 0.2MB

September 2020 - pdf 0.1MB

May 2020 - pdf 0.3MB

April 2020 - pdf 0.07MB

March 2020 - pdf 0.8MB

Christmas 2019 - pdf 0.7MB

Welcome PPI update - pdf 0.01MB

November 2019 - pdf 1.1MB

June 2019 - pdf 0.3MB

Older issues are available by contacting us at