Welcome to the CMC/solicitor newsletters page.
We'll try to send these newsletters every quarter, or more frequently if needs be.
November update newsletter
Pension claims update
As many of you will know, we’ve seen a big increase in the volume of pension claims. As a result, the average time to issue a decision to 8 out of 10 customers has increased from 7 months to 10 months, and we’re working as quickly as to reduce this.
Check the current claim times on the How long will my claim take page.
Digital signatures from 1 December
From 1 December, we’ll be offering digital signatures as an alternative to traditional handwritten signatures on application forms. This should make our service easier for customers to use, particularly given recent Covid-19 restrictions.
Visit the digital signatures page to learn more.
Firm’s default status now displayed before claim submission
If you're claiming against a firm that we've recently investigated and found to be able to deal with customers (i.e. not in default), you’ll be told this at the start of your online application.
Download the full newsletter pdf 0.2MB
Download previous newsletters as pdf files below.
COVID signature process - pdf 0.2MB
Digital signatures coming soon - pdf 0.2MB
September 2020 - pdf 0.1MB
May 2020 - pdf 0.3MB
April 2020 - pdf 0.07MB
March 2020 - pdf 0.8MB
Christmas 2019 - pdf 0.7MB
Welcome PPI update - pdf 0.01MB
November 2019 - pdf 1.1MB
June 2019 - pdf 0.3MB
Older issues are available by contacting us at email@example.com