Welcome to the CMC/solicitor newsletters page.

We'll try to send these newsletters every quarter, or more frequently if needs be.

October update newsletter

This month we're highlighting changes to unfinished claim applications, a process reminder for DSAR or information requests, details on streamlining the claims transfer process from the Financial Ombudsman Service to FSCS, and finally some tips to help you upload documents to the Online Claims Service.

Download the full newsletter pdf 0.2MB


Older newsletters

Download previous newsletters as pdf files below.

August 2021 - pdf 01.MB and August part 2, pdf 0.1MB

July 2021 - pdf 0.1MB

June 2021 - pdf 0.1MB

May 2021 - Changes to the application process - pdf 0.1MB

April 2021 - pdf 0.1MB

Christmas 2020 - pdf 0.1MB

DocuSign prompt - pdf 0.1MB

November 2020 - pdf 0.1MB

COVID signature process - pdf  0.2MB

Digital signatures coming soon - pdf 0.2MB

September 2020 - pdf 0.1MB

May 2020 - pdf 0.3MB

April 2020 - pdf 0.07MB

March 2020 - pdf 0.8MB

Christmas 2019 - pdf 0.7MB

Welcome PPI update - pdf 0.01MB

November 2019 - pdf 1.1MB

June 2019 - pdf 0.3MB

Older issues are available by contacting us at

Letter of authority.

Reassignment template.