Newsletters
Welcome to the CMC/solicitor newsletters page.
We'll try to send these newsletters every quarter, or more frequently if needs be.
July update
Section 27 casework update
Download the full newsletter (pdf 0. 1MB)
Back issues
Download previous newsletters as pdf files below.
Changes to FSCS's data gathering process - May 2025 (pdf 0.1MB)
Update on payments to Reps, mass correspondence updates for calims at Emerging Issue stage - April 2025 (pdf 0.1MB)
Section 27 casework update, claim timescales, using correct email addresses - February 2025 (pdf 0.1MB)
Section 27 casework update, SVS, customer care etc - November 2024 (pdf 0.1MB)
Section 27 caseowrk update, City One Securities, Sing up to firm updates, working with 3rd parties - August 2024 (pdf 0.1MB)
Evidence requirements, LOAs, claim timescales - July 2024 (pdf 0.1MB)
Section 27 casework update - June 2024 (pdf 0.1MB)
Section 27 Casework update - April 2024 (pdf 0.1MB)
Contact Centre transition - March 2024 (pdf 0.1MB)
Claim Timescales, City One Securities & ADSL claims - March 2024 (pdf 0.1MB)
LoAs & firm contact info - January 2024 (pdf 0.1MB)
Updated appeal policy - November 2023 (pdf 0.2MB)
Claim resolution times & EI updates - November 2023 (pdf 0.1MB)
Customer care & User guide for the OCS - September 2023 (pdf 0.1MB)
Claim times and Customer Care - August 2023 (pdf 0.1MB)
Portal listings - June 2023 (pdf 0.1MB)
Operational update, claim statuses, correct details on application forms - June 2023 (pdf 0.1MB)
Terms of Engagement, updating bank details - May 2023 (pdf 0.1MB)
Capita update - April 2023 (pdf 0.1MB)
British Steel Pension Redress Scheme - April 2023 (pdf 0.1MB)
Emerging Issues and FOS complaints - February 2023 (pdf 0.1MB)
Pensions Transfer Decisions, Operational Updates, Changing Firms Claims are against - December 2022 (pdf 0.1MB)
Hartley Pensions, Intelligent Money, Letters of Authority, Service Status Page, Firm Updates - October 2022 (pdf 0.1MB)
Defined Benefit Pension Transfer update September 2022 (pdf 0.1MB)
Claims submissions, adding rep references and improvements to claims summaries - January 2022 (pdf 0.1MB)
Bulk appeals, claim timescales and DocuSign - November 2021 (pdf 0.1MB)
Unfinished claim applications, DSAR's, Claim transfers from FOS to FSCS - October 2021 (pdf 0.2 MB)
Pension Application Form changes, Inactive letters, Reassignment of rights requests, Customer details on application forms - August 2021 (pdf 0.1 MB) and August part 2, (pdf 0.1MB)
Pension Pilot Application Form - July 2021 (pdf 0.1MB)
Data Gathering to Third Parties and Bulk Update Requests - June 2021 (pdf 0.1MB)
Changes to Application Process - May 2021 (pdf 0.1MB)
Bulk claims process, Online claims service updates - April 2021 (pdf 0.1MB)
Festive opening hours - November 2020 (pdf 0.1MB)
DocuSign prompt - November 2020 (pdf 0.1MB)
Pension Claims Update, Digital Signatures, Default Statuses - November 2020 (pdf 0.1MB)
COVID signature process - September 2020 (pdf 0.2MB)
Digital signatures - October 2020 (pdf 0.2MB)
ID&V, Mass appeals, Inactive claims - September 2020 (pdf 0.1MB)
Online ID&V - May 2020 (pdf 0.3MB)
LOAs, Terms of Engagement, Correct contact channels etc - April 2020 (pdf 0.07MB)
Covid-19 Temporary Signature Arrangements - March 2020 (pdf 0.8MB)
Christmas message - December 2019 (pdf 0.7MB)
Welcome Finance, SAR mailbox - November 2019 (pdf 0.01MB)
Late Scheme Interest, Application Summary Uploads, Online Improvements - November 2019 (pdf 1.1MB)
Failed firms page, Faster Payments Feedback - June 2019 (pdf 0.3MB)
Older issues are available by contacting us at relationshipteam@fscs.org.uk